Two women sitting at a wooden table, engaged in a discussion, with plants in the background. One woman with pink hair and glasses points, while the other with curly gray hair and glasses listens.

Frequently Asked Questions

Wondering about something? Let’s sort it out.

General FAQs

  • No. Never. We’ve literally seen it all, and we expect your space to be messy.
    We’re here to help you create calm and order. Not judge how you live.
    Every home we enter is different, and nothing surprises us. This is a judgment-free zone.

  • Please don’t clean or tidy before we arrive.
    We need to see your space as it truly is so we can create systems that actually work for your real life.

  • For Quick Refreshes, it’s helpful if you’re home during the decluttering phase. Then you are free to go as we work our magic.

    For larger projects, you do not need to be there the whole time.

    We simply need you for short decision-making moments, and we can coordinate those with you.

  • Absolutely not.
    We don’t force minimalism. We help you keep what you love, use, and value.
    You decide what stays, always.

  • We can:

    • donate

    • recycle

    • properly dispose 

    We’ll discuss all options with you.

  • It depends on:

    • the size of the space

    • how many items you have

    • how quickly decisions can be made

    Most Quick Refreshes take 2–4 hours.

    Room revivals can take anywhere from half a day to 3 days.

    Full Home Projects can take several days.

  • We work from Valencia to Alicante, and surrounding areas.
    For large projects, we can travel so just ask.

  • We can source items for you (baskets, hangers, bins, labels, containers).
    Some clients prefer to buy their own so both options work.
    If we source items for you, we design the solutions around your style and budget.

  • We recommend booking 2–3 weeks in advance.
    Full Home Projects may require more notice.

  • Yes. We love both.
    We also build systems that make daily family life easier.

  • Yes.
    We create simple, intuitive systems that are easy to see, use, and maintain. Not complex or rigid.

  • Yes. We tailor our systems to your physical needs so your home stays safe, accessible, and easy to manage.

Home Organising FAQs

  • After our on-site consultation we will recommend storage solutions (if needed.) Sometimes we are able to use items that you already have. 

  • Our 3-step process:

    1. Declutter: remove everything and guide you through decisions

    2. Sort: group items by category

    3. Organise: create beautiful, functional systems that are easy to maintain

  • If that’s your style, then yes.
    If you prefer something minimal, cosy, colourful, or neutral, then we match your style, not someone else’s.

  • Only if you want us to.
    Labels help many people maintain order, but they’re optional.

  • Absolutely.
    Small spaces often have the biggest transformations.

  • Yes, we do full-home projects, including unpacking and complete setup.

  • Yes.
    We offer full unpacking, placement, and setup so you walk into a home that’s ready to live in.

  • We go at your pace.
    Our job is to make this easier, calmer, and more comfortable, but never stressful.

Business / Corporate FAQs

  • We work with:

    • offices

    • clinics

    • hospitality teams

    • holiday rentals

    • boutique hotels

    • restaurants & bars

    • spas & wellness centers

    • storage facilities

    • admin teams

    • Airbnbs

    If your business uses supplies or stores anything, we can organise it.

  • We create:

    • labelled zones

    • intuitive layouts

    • restocking systems

    • maps

    • spreadsheets

    • item inventories

    • clear flows any staff member can follow

    This reduces stress and increases efficiency.

  • We can advise on naming conventions and digital flow, but our main focus is physical systems.

  • Yes, evenings and weekends are possible for corporate work.
    We plan around your operations.

  • Yes.
    We can train your team so they understand the system and maintain it easily.

  • Yes.
    Privacy and confidentiality are a priority, especially for clinics, labs, and private offices.

  • Yes, we specialise in Holiday Rental Setup for:

    • faster turnover

    • fewer guest issues

    • higher reviews

    • streamlined cleaning team communication

  • Yes, we can furnish, stock, organise, and prepare your holiday home for rental-ready status.

Product, Payment, Process FAQs

  • Every project is different, so we quote individually.

    After an extensive in-person consultation, we send a clear estimate based on:

    • size of space

    • time required

    • number of organisers needed

    • product sourcing (if needed)

    There are no surprises.

  • Yes, we do charge a fee for our initial consultation. This is a comprehensive, in-depth session where we take the time to fully understand your needs, goals, and vision, allowing us to provide thoughtful guidance and tailored recommendations.

    If you decide to move forward with our services, the consultation fee will be credited toward your final quote. If you choose not to proceed, the consultation fee is non-refundable.

  • Bank transfer is preferred.
    We can discuss other options if needed.

  • Yes, for all bookings, especially larger projects.

  • No problem. Just give us 24–48 hours notice.

Boundaries & Professionalism FAQs

  • Yes.
    We organise. We’re not here to judge the level of tidiness.

  • We do light surface cleaning as part of the organising process.
    You do not need to hire a cleaner before we come unless the home requires deep cleaning.

  • Not without your permission.
    Most clients prefer privacy and we respect that completely.

  • Yes.
    We work discreetly and respectfully.
    Your home and business remain private.

  • Easy, you always have the final say.
    We’re here to guide, not to decide for you.

Speciality FAQs

  • Yes because we design systems that fit your habits, lifestyle, and routines.
    No one-size-fits-all solutions.

  • Absolutely.
    Organised homes photograph better, feel more spacious, and appeal to buyers and guests immediately.

  • Yes, but only at your pace.
    We never rush emotional decisions.

  • We work with light-to-moderate accumulation.
    For clinical hoarding (Level 4–5), we can recommend specialists.

Expat- Specific FAQs

  • Not at all.
    We work with clients from Spain, the UK, Germany, the Netherlands, France, and more.
    We speak clearly, simply, and respectfully.

  • Basic Spanish, enough to communicate with cleaning teams and maintenance workers.
    For the project itself, English is the main language used.

  • Yes, we regularly manage holiday rental setups for international owners. We have been managing vacation rentals for 15 years.

Holiday Rental & Linen System FAQs

  • Yes,  boutique hotels and B&Bs love our structured, easy-to-follow systems.

  • Yes, it’s part of the service.
    We make it simple so everyone knows exactly where everything goes.

  • Yes, digital and physical.

  • Yes, from sourcing items to full organisation.
    You’ll get a complete, ready-for-guests property.

Final Services FAQs

  • Before we start the first session, we will need your deposit and any supplies that you would like us to incorporate into your space.

  • Yes, and even faster together.
    Many clients are shocked at how much we can accomplish in a few hours.

  • We work as a complementary duo, two different brains, two different strengths, one seamless result.
    You get double the momentum, double the skill, and systems that feel effortless.

Two women sitting at a wooden table with notebooks, a laptop, and a tape measure, looking at a smartphone together, with cacti and succulents in the background.

Questions covered.
Calm restored.

If you’ve read through the FAQs and are thinking “yes, I need this”, then we’d love to hear from you.

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